for people that have ordered from Temu, that thing that (2024)

FAQs

What happens when you order from Temu? ›

Temu's standard shipping policy in the US is free, but your items aren't expected to ship for seven to 15 business days. Temu says that if your package never arrives, or you're told it's been delivered but hasn't been, you should contact customer service within 90 days of purchase.

Temu sells your data, not goods: Tim Griffin

That's the same warning Arkansas' attorney general is giving to Americans who shop on Chinese-based Temu, alleging "it's a theft business." "The threat from China is not new, and it is real," AG Tim Griffin said on "Varney & Co." Tuesday.

Temu is a legitimate company and a functioning e-commerce site, but it lacks accreditation from the Better Business Bureau (BBB), which is the standard for major retailers. Many of the tech items being sold on the site look like those manufactured by major companies like Dell or HP, but they're not authentic.

Temu said customers can receive unsolicited packages for several reasons, such as the shipper having the wrong address or intending to send the a package to a previous resident at that residence.

Temu is able to offer products at such low prices due to a few reasons. Firstly, they source their products directly from manufacturers in China, cutting out the middleman and reducing costs. Secondly, they do not spend money on branding or marketing, as their products are unbranded.

The Third Party Code of Conduct mandates that anyone doing business with Temu must strictly comply with all regulatory standards and compliance requirements." "The use of forced, penal, or child labor is strictly prohibited.

Apple removed Temu from the App Store because it is malware with legal cases pending regarding this. People that had downloaded it before Apple removed it do indeed have malware on their iOS devices. Your statement is invalid for malware apps that have slipped through Apple's App Store curation of dangerous apps.

Yes, Using Your Debit Card on Temu Is Safe

Temu ensures your shopping spree goes without a hitch by using advanced security measures. They protect your data like a dragon guarding its treasure. So, you can shop for your favorite goodies without fretting over your debit card info getting into the wrong hands.

We can assure you that all of our payment links have PCI certifications. We work with major payment providers like Visa, Mastercard, PayPal, Apple Pay, and Google Pay, which all have stringent consumer protection policies and state-of-the-art technology in place to protect our customers' payment data.

What you do with the merchandise is entirely up to you. If you have not opened the package, mark it “Return to Sender.” The Postal Service will send it back at no charge to you. If you open the package and don't like what you find, throw it away. If you open the package and like what you find, keep it — free.

Why did someone steal my package? ›

Porch pirates likely hope that small packages contain expensive items that can be resold, such as phones, video game systems, sound systems, or computers. Some people might simply have a compulsion towards theft that drives them to seek out the thrill of stealing.

Oily stains or discolorations on the exterior. Strange odors. Excessive packaging material, like tape or string. Lopsided or bulky shape of envelopes or boxes.

The lawsuit, which describes the application as 'dangerous malware', claims Temu can collect a lot of data from the devices it's installed on, and points to the risks of providing information to a Chinese company.

As Temu is a Boston-based company, it works with top carriers in the US, like China Post, USPS, UPS, FedEx, DHL, etc., even if most of its products come from Chinese warehouses and factories. They ensure your products are delivered on time, which you can track through their app or website through your tracking number.

Steps to Take if Your Temu Order Never Arrived

The first step is to check your order status. It's easy to do this through the Temu app or website. Look for any delivery updates or notifications. Next up, reach out to Temu's customer service.