Phone Number Question is no longer working in Conversations | Community (2024)

• dande1135

• Explorer
• 5 replies

Since the update today, the phone number question is now broken when used in “Conversations”.

No matter what number or format the user replies with, it gives the message:

Hmm... that phone number isn't valid

This has effectively broken my Forms.

Please let me know if this can be fixed quickly, or should I plan on abandoning Phone Number and just switch to Numbers.

Page 1/2

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 3 years ago22 March 2021

Life is a series of awkward moments separated by snacks.

• Johnc

• Navigating the Land
• 1 reply
• 3 years ago24 March 2021

I’m Having the same issue…Could someone please give direction?

• dande1135

• Author
• Explorer
• 5 replies
• 3 years ago24 March 2021
• Answer

I’m Having the same issue…Could someone please give direction?

Support sent me an email advising they are working on it. But they did not indicate that it would be completed anytime soon.
So for now, I eliminated the use of phone number questions and switched to a plain number question.

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 3 years ago24 March 2021

Life is a series of awkward moments separated by snacks.

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 3 years ago 2 April 2021

Life is a series of awkward moments separated by snacks.

• dande1135

• Author
• Explorer
• 5 replies
• 3 years ago 2 April 2021

@LizThanks for the update on the status.

However, I just tested it and am getting the same error.

Is it possible the devs have not pushed the update live yet?

Or if they have, I think there is still the same issue.

Let me know when you get a chance, thanks!

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 3 years ago 5 April 2021

Life is a series of awkward moments separated by snacks.

• dande1135

• Author
• Explorer
• 5 replies
• 3 years ago 6 April 2021

Hi@Liz, here is a link to the broken question.

Broken Question

+6

• john.desborough

• Certified Partner & Champion
• 4751 replies
• 3 years ago 6 April 2021

@dande1135@Liz - now that i saw the broken question in the post above, i checked my own and, yeah, it is the same.. not working like the other modes.

kudos @dande1135for pushing at this to get it resolved..

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 3 years ago 6 April 2021

Life is a series of awkward moments separated by snacks.

+6

• john.desborough

• Certified Partner & Champion
• 4751 replies
• 3 years ago 6 April 2021

@Liz- thank you!

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 3 years ago 7 April 2021

Life is a series of awkward moments separated by snacks.

+6

• john.desborough

• Certified Partner & Champion
• 4751 replies
• 3 years ago 7 April 2021

yay!!!

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

• dande1135

• Author
• Explorer
• 5 replies
• 3 years ago 9 April 2021

@Liz,@john.desborough,

I see the update the devs pushed up, and I am glad to see it “technically” works now. That is some progress. Thank you.

However, in practical application, it cannot be considered functional yet.

If a user does not punch in the country code, +1 before their phone number, the entry will not be accepted. (as you mentioned)

But the fact is, the average American has never dialed a + symbol in a phone number in their entire life. And, in the age of the mobile phone, most people under 30 have never dialed a 1 before either.

If you asked 10,000 people in the US, what is your phone number, 0.001% will start with a “+” or a “1”

So what is going to happen with the current setup is,the user will punch in their 10 digit number and it will fail, and they will 99% of the time abandon the form right there. The other 1% will try typing the 10 digit number one more time, and when it fails again, they will abandon too.

For me, like I mentioned before, I can live with using a “Numbers” question for now (as a work around). But you have such a neat product, I would hate for you to leave such a glaring defect in your app, as to require a user to manually add a country code. It won't work. (I promise I am right on this, just trying to help.)

TLDR: You will be lucky if 1 in 1,000 users figures out they need to add +1 to their phone number, since this is simply not done in the USA. This make the phone number in Conversations mode, effectively broken.

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 3 years ago 9 April 2021

@john.desborough

@dande1135I agree, it’s not the most ideal situation. We discussed it on our end that particularly in the US, we’ve never had to use the country code, so I understand the frustration of this suddenly being required in that question.I’ve shared your feedback with the product team, and if you have any other questions/feedback, please let me know. If they make any updates to this as well, I’ll reply here!

Life is a series of awkward moments separated by snacks.

• dande1135

• Author
• Explorer
• 5 replies
• 3 years ago10 April 2021

Thanks @Liz.

Hopefully they can make the update at some point and get the Phone Number question functioning in a practical way, as it will be a nice asset.

In the mean time, I will just avoid the use of the Phone Number question.

Posting an update if/when they decide it is worth fixing would be very much appreciated.

Also, here is my 2 cents on how to fix it.

In county code selection when setting up the form, give the option of Country Code = None.

And when “None” is selected, accept any 10 digit number as valid, whether inputted with or without spaces, -, or ( ).

This way instead of having to reinvent the wheel in the coding, you can simply add a new rule that applies to this new country code. Making your US customers happy, and leaving the rest of world with the tools they need as well. And it would likely be simple for the devs to setup as well.

+6

• john.desborough

• Certified Partner & Champion
• 4751 replies
• 3 years ago10 April 2021

@dande1135- not to be too Canadian here, but we have the same structure to our phone numbers and many folks are not used to it - heck i remember days when i did not have to put in the 613 for my area code to dial across the street. and i grew up on a rotary dial phone.

my only ask is not to be too US-centric in your thinking - there are folks around the globe that use this tool and entering a + is a must where they are.. every single phone number i have for my UK friends is given to me with the +44 and all the mobile numbers i have in my UK-cell that i use when working or travelling all start with a +

while i think your coding solution above is an excellent approach, it needs to be thought through a little more to ensure that it can apply in other jurisdictions

just my two cents from the igloo up north..

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

• mtartuci

• Explorer
• 3 replies
• 2 years ago 9 June 2021

Hello all,

When I am building a form, the phone number question is presenting a bug.

In the classic mode, I can choose the flag for Brazil and I can see the mask of 13 digits phone number for the country. I also marked as a non-required field.

But I am usuing the new chat version embed in tha Landing page. In this version, after published,the mask changes automatically to USA format, respondents cannot use the Brazilian number or even jump without answering because it is considering the field as required.

I had to use the short text field to go through it without losing their phone numbers. But they are filling out yhe way they want, and you know it is not easy to fix it later.

Can anybody from Typeform help me with this matter?

Thanks.

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 2 years ago 9 June 2021

Life is a series of awkward moments separated by snacks.

• JoeCloCinco

• Navigating the Land
• 1 reply
• 2 years ago16 August 2021

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 2 years ago27 August 2021

Life is a series of awkward moments separated by snacks.

• shoshanadz

• Navigating the Land
• 1 reply
• 2 years ago22 December 2021

I just signed up (12/21/21) and am experiencing the same problem. The form is broken as the number is invalid. This is happening in the chat version. See below

+5

• Liz

• Tech Community Advocate
• 12823 replies
• 2 years ago22 December 2021

Life is a series of awkward moments separated by snacks.

• FriendlyFinanceBr

• Navigating the Land
• 1 reply
• 1 year ago18 February 2023

+2

• Ibrahim masudi

• Socializer
• 27 replies
• 1 year ago19 February 2023

Page 1/2