Authored by: Support.com Tech Pro Team
1. Introduction
This guide will show you how to fix basic issues with the Nintendo Wii U.
2. Manage Profiles on Your Nintendo Wii U
3. Restart
- Press and hold the Power Button on the front of the device until the Wii U powers off.
- If your Wii U does not power off, unplug the power cable from the wall outlet, wait 15 seconds, then plug it back in.
4. Resolve Sound Issues for Nintendo Wii U
5. Gamepad Not Working
Before beginning to troubleshoot this issue, ensure there are no other Wii U consoles or Wii U GamePads currently powered on in your household.
- Ensure that the Wii U GamePad is charged.
- If you have not already done so, attempt to sync the Wii U GamePad.
- Reset and Sync the Wii U GamePad:
- Unplug the power cord from the console, and let it sit for at least 30 seconds.
- Ensure the Wii U console is placed to minimize interference. It is best if the Wii U console is out in the open. Ensure that the Wii U console is not:
- Behind a TV
- Near an aquarium or other large container of water
- Placed in or under a metal object
- Pressed against a large amount of wires and cords
- Within three to four feet of another wireless device, such as a wireless speaker system or a wireless access point
- Check for possible sources of interference and turn them off. Interference can be caused by devices like the following:
- Wireless devices, such as cell phones and tablets
- Wireless headsets not designed to work with the Wii U
- Microwaves
- Wireless speaker systems
- Cordless phones
- Cell Phones
- In most cases, it will be enough to move these devices three to four feet away from the Wii U Console and Wii U GamePad; however, if you continue to experience this issue, please power these devices off while using the Wii U.
- Reset the Wii U GamePad:
- If the Wii U GamePad is currently turned off, press the Power Button once to turn it on.
- Press and hold down the Wii U GamePad Power Button until the Wii U GamePad turns off.
- Wait 15 seconds.
- Press the Power Button once to turn the Wii U GamePad on.
- Plug the console back in, turn it on, and attempt to sync the Wii U GamePad again using the next steps.
6. Syncing the Gamepad
- Power up the Gamepad, Wii U, and television.
- Press the sync button on the Wii U game console.
- On the Gamepad, use the stylus to press the sync button on the back.
- On the Wii U Gamepad, tap the symbols in the order they appear on the television.
7. What's next?
8. Perform a System Update
The length of time it takes to perform a system update varies depending on the speed of the Internet connection used.
- From the Wii U Menu, select System Settings.
- Use the Left Stick and scroll to the System Update icon and press the A Button.
- Select Update to connect to the Internet and begin the update process.
9. What's next?
10. Perform a System Update
The length of time it takes to perform a system update varies depending on the speed of the Internet connection used.
- From the Wii U Menu, select System Settings.
- Use the Left Stick and scroll to the System Update icon and press the A Button.
- Select Update to connect to the Internet and begin the update process.
11. Cleaning Game Discs
- Dampen a clean, soft, cotton cloth with water.
- Use straight strokes and wipe the disc (non-labeled side) from the inside rim to the outside rim.
- Using a dry part of the cloth, repeat step 2 to dry the disc.
- After all of the water is gone, let the disc sit for at least two minutes to completely dry before inserting it into the Wii U console.
- Do not use solvents such as: benzine, window cleaner, paint thinner, anti-static aerosol spray or abrasive cleaners to clean your disc.
- Do not use machines designed to clean discs or remove scratches. These types of devices have been known to damage the surface of the disc.
- After cleaning, be sure to store your games properly. Storing games in cases other than the ones they came in, or storing them outside their cases, may damage the disc.