Google Voice: Business Phone System & Plans | Google Workspace (2024)

FAQs

Is Google Voice good enough for business? ›

Google Voice for Business has a standard set of features that make it an accessible small business phone system. However, the service also lacks calling functionality for growing companies To understand whether the service is right for your hustle, let's sum up the pros and cons.

Add Voice to your Google Workspace account

Voice integrates with your Google Workspace products.

Google Voice for business (otherwise known as Google Workspace) is different from a Google Voice personal plan. While a Google Voice personal plan is free, it offers limited features, isn't fit for teams, isn't available outside the US, and doesn't allow you to have more than one Google number.

One downside to Google Voice is that it does not offer toll-free numbers, which can be a disadvantage for businesses whose clientele are geographically dispersed. Also, Google Voice lacks built-in team messaging features offered by some VoIP providers (group chats are limited to seven people).

Consumer Google Voice isn't going anywhere. Feel free to port in your number and enjoy the service. Google won't reclaim your ported-in number nor shut off your service, as long as you adhere to the Acceptable Use Policy -- in particular, don't use it for mass text-messaging or spam.

You can sign up for Google Voice with a personal account or an account from your work or school. Your organization may give you a Voice for Google Workspace account that they manage and pay for. Here's how you can verify the type of account you have.

Using Google Voice for business is easy if you have a Google account and a U.S.-based phone number. It is a great business phone solution for solopreneurs and small business owners with basic communication needs.

Google Voice offers three business phone system subscriptions, at $10, $20, and $30 monthly per user. Starter ($10 monthly per user) includes: 10-user maximum. Desktop, web browser, and mobile apps.

Google Voice gives you a phone number for calls, texts, and voicemails. You can use this number to make domestic and international calls from your web browser and mobile devices. If you're in the US, you can choose your own number.

How much is Google Voice per month? Google Voice starts from $10 to $30 per user per month. The ideal plan for your organization will depend on your business needs. If you are eligible for discounts, you could pay less to avail of its services.

Does Google Voice business record calls? ›

By default, on-demand call recording is on. As an administrator for your organization, you can have calls recorded automatically in Google Voice. Or, you can let users decide when to record a call. When recording starts, a message alerts everyone on the call that they are being recorded.

If you're looking to cut costs for your phone needs, consider Google Voice, which has a free version for solo users, as well as a low-cost business plan starting at just $10 per user, monthly.

The free, personal consumer version of Google Voice cannot be used by healthcare organizations in a HIPAA compliant way because the free version of the software lacks the capabilities to support compliance with the Security Rule.

As a general rule, your Google Voice account can have only one number associated with it. If you already have a Google Voice number, you can transfer it to your Google Fiber Phone number, or choose a new Google Fiber Phone number, which replaces your Google Voice number.

From 26 September 2023, Google Voice Activated Calling will no longer be supported by Google. We'll disable it for customers from 15 September 2023. No Google Home or Google Nest devices will support Google Voice Activated Calling.

Before you can set up Google Voice for business, you need a Google Workspace account. This is a paid subscription — which starts at $6 per user per month — that's required for all Google Voice business users.

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Google Voice is HIPAA compliant when the service is used as part of a Google Workspace Enterprise subscription with the necessary capabilities to support HIPAA compliance and that is supported by a signed Business Associate Agreement.